There are three easy ways to view or receive outage information:
- 下载 皇冠现金盘移动应用,可透过 苹果商店 和 谷歌玩, to receive outage information specific to your home or business. The app will tell you if we know your power is out 和 the estimated restoration time. It also features an in-app outage map that displays all outages of 10 or more customers in our service area.
- 访问我们的 在线停机图.
- 呼叫 208-388-2323 or 1-800-488-6151 (免费).
If your power has been out for over 10 minutes 和 is not reflected in the app or on the outage map, please call to report it so we can work to restore your power. When you call to do so, our Customer Care Team will ask the following:
- Your name, your business’ name (if applicable), address, 和 telephone number
- 电源中断的大概时间
- If the entire area is without power, or just your business or home
- If you saw or heard anything unusual when the power went out
- 如果你能看到地上的电线
If there are lines on the ground, stay at least 100 feet away. 假设线路通电且危险.
是的. It’s possible for neighbors to be on different feeders. A feeder is an overhead or underground electrical line that supplies power to a group of customers within a given geographical area. Feeders do not necessarily align with streets, neighborhoods, or community boundaries. Two different feeders could easily serve one street. 一个馈线可以为2000个客户提供服务.
在 手机应用程序 或者在我们的 在线停机图, 您可以查看中断的开始时间, 受影响的客户数量, 可能的原因, 停机状态, 以及估计的修复时间. 停机条件可能会改变, so check the map for updates as new information is received from crews on site. 你也可以通过打电话得到这些信息 208-388-2323 或免费 1-800-488-6151.
From the 在线停机图, you can also sign up to receive text alerts about a specific outage. 截至2024年夏天, hg8868皇冠下载 residential customers who have an up-to-date cell phone number on file will automatically receive alerts for outages impacting their homes.
我们提供 几个建议 for preparing for possible power outages, including what to have in a home outage kit. While it’s best to be prepared, the good news is we keep the lights on 99.9%的时间.
Areas with power outages may have traffic lights that aren’t working or downed power lines. That’s why we advise to keep driving to a minimum in these areas. If you do encounter traffic lights that are out, treat the intersections as four-way stops.
如果你在开车时遇到倒下的电线, always assume it has energy running through it 和 stay clear. 了解更多关于 如何处理倒下的电线 如果有人 落在你的车上.
如果你有便携式发电机, never attempt to connect it to house wiring or plug it into an outlet. This could feed electricity back into hg8868皇冠下载’s utility lines 和 seriously injure or kill hg8868皇冠下载 crews working to restore your power.
而不是, you may temporarily power an appliance during an outage by plugging it directly into the generator. 总是在通风良好的地方使用发电机, 和 make sure the total electric load on your generator won’t exceed the generator’s rating.
有关更多信息,请查看我们的 安全使用手提发电机 宣传册.
如果你有高度敏感的设备, have a licensed electrician install sensors designed to shut off the power supply if major changes in power occur.
You can protect other equipment (like household appliances) by unplugging them or shutting off the circuit breakers until power is restored. We suggest leaving one light on so you’ll know when power has been restored.
待电源恢复约10分钟后, turn equipment back on in phases by energizing one breaker or fuse (or large piece of equipment) at a time 和 ensuring the equipment is working before moving to the next breaker or fuse. This provides additional protection for your equipment.
By keeping the doors closed on your fridge or freezer, cool temperatures can be maintained for several hours. We also recommend keeping a large block of ice in your freezer to help keep things cold. Learn more about food safety during a power outage from the 疾控中心食品安全网站.
For assistance with a PDF on this page or to request a PDF in an alternate format, 请与客户服务部联系 208-388-2323 or 1-800-488-6151